Maase respects your privacy. This Privacy Policy explains how we collect, use, and protect user information when you use the Maase platform — whether through our website, mobile app, or any other service we offer. By using Maase, you agree to the practices described in this policy.
We may collect personal information such as your name, phone number, delivery address, email address, and order history. We may also collect device information, location data (with your permission), and usage data to improve our services and personalise your experience on the platform.
Information collected is used to process your orders, connect customers with home cooks and delivery partners, improve our services, send relevant notifications, and provide customer support. We may also use aggregated and anonymised data for research and analytics purposes to improve the platform.
Your information may be shared with home cooks and delivery partners strictly for the purpose of order fulfillment — such as sharing your delivery address with the delivery partner assigned to your order. We do not sell, rent, or trade your personal data with third parties. We will not share your information with any third party without your consent, except as required by law or for order fulfillment.
Maase takes reasonable and appropriate steps to protect your personal information. We use secure technology, encrypted connections, and operational safeguards to prevent unauthorised access, disclosure, alteration, or destruction of your data. While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure.
Our website may use cookies and similar tracking technologies to improve user experience, analyse website performance, and personalise content. You can control cookie settings through your browser settings. Disabling cookies may limit certain features of the platform.
This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or platform features. We will notify users of significant changes through the platform or via email. Users are encouraged to review this policy from time to time to stay informed.
You have the right to access, correct, or request deletion of your personal data. You may also opt out of marketing communications at any time. To exercise these rights or for any privacy-related queries, please contact us at the email below.
For any privacy-related questions, data requests, or concerns — our team is here to help.
✉ connect@maaseindia.com